This happened a while back when I was working. I just want to share with you how consumer rights always prevails.
I borrowed a Giant (as in the multi-national hypermarket chain, not referring to the size) trolley as I needed to move some stock around. (Well everyone does it)
So as I was pushing the trolley away, I was stopped by one of those Indian staff who does nothing but traverse the mall all day looking for trolleys.
Giant staff“Woi macha.Ini Giant punya troli. Bukan safe n’ sound (he says as he jabs my chest). You tau betapa susah nak kumpul trolli ini?”
[Hey brother in-law. This is Giants trolley. Not safe n’ sound. (He says as he jabs my chest).Do you know how hard it is to collect all these trolleys? ]
With that he confiscates the trolley; leaving me gaping there wondering what happened.
Well fair enough, but the way he pulled it of kinda rattled my cage. If you know what I mean…
So with that, I went to the parking lot, and thankfully I found a trolley that was left behind.
The next day, I once again needed the help of a trolley to load up this huge cot. Sadly there were no extra trolleys in the parking lot this time. Unfortunately I spotted the same guy watching over the trolleys. It was the Durian season at this time and Giant had a promotion of 3 packets for 10 ringgit.
As I felt this strange urging for Durian. I grabbed 3 packets, and went straight to the express lane. Speaking of, which permits only TEN items. I’m surprised that some people obviously can’t count as there were people with more then 10 items lining up.
I then duly paid for the durians and deposited it on top of the trolley.
As I pushed the trolley away, minding my own business I was stopped once again, but I was prepared this time.
Speaking with my best upper-class, pompous, arrogant bastard tone:
ME:See here? I bought a product from your outlet. (As I shook the pungent fruit in his face). So I’m entitled in using your trolley here.
Giant Staff:ALAMAK.Benda kecil macam ini pun nak guna trolley ker? Bawak lah dengan tangan! Trolli hanya boleh guna nak ambil barang banyak-banyak!
[OMG. Small thing like this also want to you trolley? Carry it with your hand! The trolley can only be used to carry multiple items]
ME:Excuse me, I’m a customer here. I’m entitled to using it as I purchased said product.
Giant Staff:Tapi you bawak satu pek kechik Durian sahaja. Mana boleh. Trolley hanya untuk barang banyak-banyak.
[But you are only carrying a small packet of durians. How can? The trolleys are only for multiple items.]
ME:How about him? (I say as I point towards a mat salleh pushing a trolley with one fan inside it) He only purchased one item but yet he can use the trolley! Why can’t I use your trolley? For your information, I bought THREE packets of durians. The mat salleh only bought ONE fan!
Giant Staff:Tapi barang dia besar.
[But his item is big]
ME:So what? My item is smelly.
Why can the mat salleh get away with it? Are you discriminating against me?
I want to see your manager NOW!
Giant Staff:KALAU NAK SANGAT AMBIL LAH!
[If you want it so much, take it!]
ME:No, you waste my time. Now I waste your time.
So we go and see the supervisor.
ME:Sir your staff has been very rude to me.
I then proceed to tell him one grandfather story with my lawyer voice. (im told Im very persuasive with my lawyer voice)
I declined in making an official report, because hey, the guy was doing his job,
I was fighting for my rights.I never saw the guy again. Frankly I don’t know what happened to him.
So now when ever I get a trolley I stop by the supermarket, buy some gum/ soft drink/snack etc you know, just in case. So far I haven’t been stopped even once.
I know I was an asshole,
But hey I got what I wanted right?
On a side note, my uncle always gets upgraded rooms at hotels
My dad gets top class service when ever we go out to eat,
You know why? They have big mouths and are not afraid to use it.
(Although its possible they might think they are gangsters)
So moral of the story?
Don’t be scarred to speak out and defend your consumer rights!
You will be rewarded.
It’s a skill we all need.
Seriously